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FAQ & Policy

Our Cakes and Desserts

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  • Does GoCakes offer any vegan options?

    • Sorry, we don’t have any vegan options at this moment.

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  • Does GoCakes have any gluten-free option?

    • Yes, our Custard Cheesecake is a gluten-free option. 

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  • How long will my cakes and desserts last?

    • Because we make our cakes and desserts without preservatives, we suggest you to enjoy your cakes and desserts the same day they are purchased or the following day (stored overnight in the refrigerator).

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  • When I buy a whole cake, will GoCakes provide us a cake knife?

    • GoCakes doesn't provide cake knife for whole cake orders. ​

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  • When I buy a whole cake, will GoCakes provide us candles?

    • GoCakes offers one complementary candle per whole cake or pie.​

 

Pre-orders

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  • How do I place an order for future pick up?

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  • Can I cancel or make changes to my pre-order?

    • Yes, please call us at 626-234-2067 during our business hours at least 24 hours prior to the desired pick up date. We should be able to assist you with a cancellation or a change request on your pre-order.

 

Same-day Orders

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  • I need a cake for today. How can I place a same-day order while the website no longer allows me to place an order online?

    • Please call us at 626-234-2067 and check with our Team on what we have available in the shop. Some cakes can be prepared for you in 2-3 hours depending on the ingredients and manpower availability. 

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  • Can GoCakes put cakes or desserts on hold for future pick up?

    • Yes, we can. All cakes and desserts can be put on hold for customers with prepayments. 

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  • Can I cancel my same-day order?

    • Our kitchen team handles most of our same-day orders as soon as the order is being received. If the cake has been made, we would not be able to cancel and refund the order for you. Your understanding is much appreciated. 

 

Custom Cakes and Desserts

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  • Does GoCakes make custom cakes?

    • Yes, we do! We do accept custom cake orders with at least 7-10 days advance notice. We do have restrictions on the types of designs we can accommodate. If you are interested, please send us your custom cake ideas to info@go-cakes.com along with the following information to receive a quote from us:

      • Date the cake is needed​

      • Serving size

      • Specific design requirements

      • Budget

    • Our team will respond to your inquiry within the next 48-72 hours. ​

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Wedding and Event Orders

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  • Who do I contact if I want to order cakes and desserts for my upcoming wedding or event?

    • You can simply click here to submit a request form. Our team will respond to your request within the next 48-72 hours. 

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  • Does GoCakes offer cake tasting?

    • Yes, we do. We have cake tasting sessions on most of the Sunday afternoons. Each session is $35, and you can try up to 5 cake flavors. Our team will also be presence to provide cake design consultation, as needed. ​

    • If you are not available to do a in-person cake tasting, you can to-go our cake tasting box as well.

    • All cake tasting sessions or boxes require at least 5 days advance notice. Prepayment is also required to secure booking.

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  • How can I secure my Wedding and Event Order with GoCakes?

    • In order for you to secure our service for your event date, a 50% deposit is required at least 30 days prior to the event date. Your order will not be guaranteed without the 50% deposit. 

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  • When will the final payment be due?

    • Final payment is required 14 days prior to the wedding or event date. 

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  • Can I make changes to my Wedding and Event Order?

    • For Event Orders, you may cancel or make changes at least 7 days prior to the event date. 

    • For Wedding Orders, you may cancel or make changes at least 15 days prior to the event date. 

    • No cancellation and refund will be honored when the request is received less than the above listed time frame.

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  • My event is less than 1 week away, can I still place an Event Order?

    • Feel free to contact us to check our availability by sending us an email at info@go-cakes.com. However, the services can't be guaranteed due to the short notice. 

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Deliveries

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  • Does GoCakes make order delivery?​

    • We only offer delivery service for Wedding  orders. There will be a $75 delivery fee for the first 20 miles. $3 per mile for any additional miles.

 

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Refund Policy

For regular pre-orders, we can issue a full refund if GoCakes is being notified at least 24 hours prior to the scheduled pickup time. 

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For Event Orders, GoCakes need to be notified at least 7 days prior to the event date in order for us to issue a refund.

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For Wedding Orders, cancellation notice must be communicated with GoCakes at least 15 days prior to the date of the wedding. Partial deposit or prepayment might not be refundable depending on how much preparation work has been completed upon receipt of the cancellation notice. 

 

Return Policy

Due to the nature of our business, GoCakes does not accept returns, offer exchanges, and/or grant refunds on any food item sold unless the received order has an error that is caused by GoCakes. Should your order be incomplete or damaged, send us an email at info@go-cakes.com within 24 hours after the purchase with a picture attached and we will provide solutions accordingly. 

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Additional Supports

Our Team would love to further assist you if you can’t find the needed information on this page. Please feel free to send us an email at info@go-cakes.com.

custom sweets for every occasion

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